Privacy Policy

Privacy Policy

At CodeMyBlock, protecting your privacy is one of our highest priorities. We are committed to safeguarding the personal and business information you share with us. We use appropriate administrative, technical, and organizational measures to keep your data secure and protect it from unauthorized access, misuse, or disclosure.

We do not sell, rent, or share your personal information with third parties unless you have given your consent or we are required to do so by applicable law.

If you need any information about our digital services, you can contact us by phone, email, or through our website. Our team is always happy to assist you with your enquiries.

Information We Collect

We may collect personal and business information that you voluntarily provide when you:

  • Contact us through our website.
  • Send us an email.
  • Request a quotation.
  • Purchase our services.
  • Subscribe to our communications.

Depending on the service you request, this information may include your name, company name, email address, phone number, billing information, and project requirements.

How We Use Your Information

The information we collect helps us provide better services and improve your overall experience.

We may use your information to:

  • Deliver the services you have requested.
  • Respond to enquiries and customer support requests.
  • Provide quotations and project updates.
  • Improve our website, services, and customer experience.
  • Conduct internal research and business analysis.
  • Send promotional offers, newsletters, or marketing communications where permitted.
  • Meet our legal and contractual obligations.
Website Analytics

To improve our website and understand visitor behaviour, we may collect anonymous technical information such as website traffic, pages visited, browser type, device information, and general usage statistics.

This information is used solely for website performance analysis, service improvements, and enhancing the overall user experience.

Your Privacy Choices

Providing personal information is always your choice.

You may choose not to provide certain information; however, doing so may limit our ability to provide some of our services or respond to your enquiries effectively.

If you no longer wish to receive promotional communications from us, you may unsubscribe at any time by contacting our team.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

Accessing or Updating Your Information

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, please contact us.

We will make reasonable efforts to update or correct your information in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any changes will be posted on this page along with the revised "Last Updated" date.

Refund Policy

At CodeMyBlock, we strive to provide professional digital services and ensure complete client satisfaction. However, we understand that there may be situations where a refund request is appropriate.

Refund Eligibility

Refund requests may be considered under the following circumstances:

  • The request is submitted within seven (7) days of payment and work has not yet commenced.
  • A significant breach of the agreed service terms has occurred.
  • A refund is required under applicable consumer protection laws.
Non-Refundable Services

Refunds will generally not be provided for:

  • Completed and delivered projects.
  • Custom design, branding, development, or digital marketing work that has already begun.
  • Services completed according to the approved project scope.
  • Third-party expenses, software licenses, domain registrations, hosting fees, advertising costs, or other non-recoverable charges.
How to Request a Refund

If you believe you are eligible for a refund, please provide the following information:

  • Your order or invoice number.
  • Payment details.
  • The reason for requesting the refund.
  • Supporting documents or relevant evidence.
Refund Review

Every refund request is reviewed individually by our team.

If your request meets the requirements of this policy, the refund will generally be processed within fourteen (14) business days after approval.

Refund Method

Approved refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

Partial Refunds

Where work has already commenced but has not been fully completed, we may issue a partial refund after deducting the value of work already completed and any non-recoverable expenses.

Completed Projects

Once a project has been completed, approved, and delivered according to the agreed scope of work, it will not be eligible for a refund.

Project Changes and Cancellations

If you wish to cancel your project or request significant changes after work has commenced, additional charges may apply depending on the project stage and the amount of work already completed.

Contact Us

If you have any questions regarding this Privacy Policy, Refund Policy, or any of our services, please contact us.

Last Updated: 17 October 2024

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